Bronze Customer Success Manager Certification Instructions

Welcome! To the Customer Success Manager BRONZE Certification program. 

The goal of the Bronze certification program is to give you foundational understanding of DocuSign’s products, processes and portfolio. Use this comprehensive set of tools and resources to learn the DocuSign solution at a basic level and maximize your impact in the field.

Upon completion of this program, you will be able to:

• Describe the DocuSign Agreement Cloud and System of Agreement
• Describe the Customer Success Portfolio and Customer Success Management Organization & Roles
• Explain core DocuSign product features and functionality
• Examine fundamental topics applicable to your role
• Systems and practices specific to CSMs
• Align to best practices for success in your role 

If you have questions, reach out to your manager or #ace-medaling-cs-feedback.