Customer Success Manager Required Actions

In this course you will work on Customer Success Manager Required Actions to apply your Bronze learning.

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Über diesen Kurs

 

This course is where you get to showcase what you have learned and document your completion. These Required Actions include:

  • Manager 1:1s
  • Homework, Parts 1 and 2
  • 10 Shadowing Sessions
  • Put It All Together, 30 and 60 Days
  • Survey (optional)
  • Opportunity to provide feedback (optional)

Studienplan18 Std. 16 Min.

  • Introduction
  • Introduction
  • Week One and Two
  • Manager 1:1 1 Std. 0 Min.
  • Homework Part 1 4 Std. 0 Min.
  • First 30 Days
  • Homework Part 2 1 Std. 0 Min.
  • CSM Shadowing Overview
  • CSM Shadowing Session 1 1 Std. 0 Min.
  • CSM Shadowing Session 2 1 Std. 0 Min.
  • CSM Shadowing Session 3 1 Std. 0 Min.
  • CSM Shadowing Session 4 1 Std. 0 Min.
  • CSM Shadowing Session 5 1 Std. 0 Min.
  • Put It All Together 1 Std. 0 Min.
  • Put It All Together Certification 0 Std. 1 Min.
  • First 60 Days
  • CSM Shadowing Overview
  • CSM Shadowing Session 1 1 Std. 0 Min.
  • CSM Shadowing Session 2 1 Std. 0 Min.
  • CSM Shadowing Session 3 1 Std. 0 Min.
  • CSM Shadowing Session 4 1 Std. 0 Min.
  • CSM Shadowing Session 5 1 Std. 0 Min.
  • Put It All Together Instruction 1 Std. 0 Min.
  • ACE CSM Bronze Survey
  • ACE CSM Bronze Survey 0 Std. 10 Min.
  • ACE Feedback Google Sheet
  • ACE Feedback Sheet 0 Std. 5 Min.

Über diesen Kurs

 

This course is where you get to showcase what you have learned and document your completion. These Required Actions include:

  • Manager 1:1s
  • Homework, Parts 1 and 2
  • 10 Shadowing Sessions
  • Put It All Together, 30 and 60 Days
  • Survey (optional)
  • Opportunity to provide feedback (optional)

Studienplan18 Std. 16 Min.

  • Introduction
  • Introduction
  • Week One and Two
  • Manager 1:1 1 Std. 0 Min.
  • Homework Part 1 4 Std. 0 Min.
  • First 30 Days
  • Homework Part 2 1 Std. 0 Min.
  • CSM Shadowing Overview
  • CSM Shadowing Session 1 1 Std. 0 Min.
  • CSM Shadowing Session 2 1 Std. 0 Min.
  • CSM Shadowing Session 3 1 Std. 0 Min.
  • CSM Shadowing Session 4 1 Std. 0 Min.
  • CSM Shadowing Session 5 1 Std. 0 Min.
  • Put It All Together 1 Std. 0 Min.
  • Put It All Together Certification 0 Std. 1 Min.
  • First 60 Days
  • CSM Shadowing Overview
  • CSM Shadowing Session 1 1 Std. 0 Min.
  • CSM Shadowing Session 2 1 Std. 0 Min.
  • CSM Shadowing Session 3 1 Std. 0 Min.
  • CSM Shadowing Session 4 1 Std. 0 Min.
  • CSM Shadowing Session 5 1 Std. 0 Min.
  • Put It All Together Instruction 1 Std. 0 Min.
  • ACE CSM Bronze Survey
  • ACE CSM Bronze Survey 0 Std. 10 Min.
  • ACE Feedback Google Sheet
  • ACE Feedback Sheet 0 Std. 5 Min.