- Introduction
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Introduction
- Services Go To Market
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Services Go To Market Pitch Deck 0 Std. 10 Min.
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Demo of Services Go To Market Pitch Deck 0 Std. 6 Min.
- Customer Success Roles and Responsibilities
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CS Roles and Responsibilities 0 Std. 10 Min.
- Customer Verticals
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Customer Verticals 1 Std. 0 Min.
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Industry Foundations | Public Sector 0 Std. 45 Min.
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Industry Foundations | Financial Services 0 Std. 45 Min.
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Industry Foundations | Healthcare and Life Sciences 0 Std. 45 Min.
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Industry Foundations | Healthcare and Life Sciences 201 1 Std. 0 Min.
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Line of Business Essentials: Human Resources 0 Std. 30 Min.
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Line of Business Essentials: Legal 0 Std. 30 Min.
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Line of Business Essentials: Procurement 0 Std. 30 Min.
- How to Continue Staying up to Date with Product
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Introducing Success Management
- Competing to Win
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Differentiate to Win: All-New eSignature Value Pillars 0 Std. 30 Min.
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Adobe Certification: Differentiate and Win against Adobe Sign 0 Std. 40 Min.
- Partner Ecosystems
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Partner Ecosystem Essentials 0 Std. 15 Min.
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Agreement Cloud Discovery Guide 0 Std. 30 Min.
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Systems Integrator Go-To-Market Training
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Systems Integrator: Customer Delivery Process Post Sales Training 0 Std. 30 Min.
- Integrations
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Integrations 1 Std. 0 Min.
- Communication Best Practices
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Communication Best Practices 0 Std. 20 Min.
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Virtual Communications
- Business Knowledge
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Contracts and Agreements 101 0 Std. 30 Min.
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How to Read a 10-K 0 Std. 30 Min.
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Time Management and Personal Effectiveness 0 Std. 30 Min.
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Project Management 0 Std. 30 Min.
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Business Process Modeling 0 Std. 20 Min.
- Resources
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Customer Success Sharpening Sessions
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ACE New and Accelerated Use Cases 0 Std. 10 Min.
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DocuSign Agreement Cloud Releases 0 Std. 10 Min.
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DSU | DocuSign Customer Learning and Enablement 0 Std. 20 Min.
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Knowledge Market Introduction 0 Std. 10 Min.
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Knowledge Market 0 Std. 10 Min.
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DocuSign Product Glossaries 0 Std. 10 Min.
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DocuSign YouTube 0 Std. 10 Min.
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DocuSign Agreement Cloud Chatter Page 0 Std. 10 Min.
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DocuSign Blog 0 Std. 10 Min.
- Record Completion
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Record Completion
Customer Success Essentials
As we shift to a multi-product, multi-solution DocuSign Agreement Cloud platform, services are more essential than ever for helping customers to onboard, adopt and realize value from our products.
Services are the key to unlocking the full value of eSignature & Agreement Cloud capabilities.
With the increasing complexity in solutions, workflows, and integrations that span customers' businesses, they need real insight and expertise that comes from our customer success services.
By engaging our customers in an orchestrated, deliberate way, we ensure they’re able to successfully adopt their new solution and realize the benefits they expected – new revenue streams, reduced costs, new market opportunities. That measurable, proven ROI is what will keep customers coming back, ensuring high customer retention and enabling our continued growth.
This course contains how our Customer Success team achieves these goals:
- Customer Success ACE 1.0
- Customer Success Roles and Responsibilities
- Customer Verticals
- Partner Ecosystems
- Integrations
- Resources