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Engagement Manager Bronze Capstone | Introduction 0 Std. 5 Min.
- EM Bronze Capstone | Scenario #1
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Scenario #1 | Role Play #1| Discovery & Pitch 1 Std. 0 Min.
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Confirm Completion: Scenario #1 | Role Play # 1
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Scenario #1 | Proposal & Statement of Work 2 Std. 0 Min.
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Confirm Completion: Scenario #1 | Develop Proposal & SOW
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Scenario #1 | Roleplay #2 | Present the Proposal & SOW 1 Std. 30 Min.
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Confirm Completion: Scenario #1 | Roleplay #2
- EM Bronze Capstone | Scenario #2
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Scenario #2 | Role Play #1 | Discovery & Pitch 1 Std. 0 Min.
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Confirm Completion: Scenario #2 | Roleplay #1
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Scenario #2 | Proposal & Statement of Work 2 Std. 0 Min.
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Confirm Completion: Scenario #2 | Develop Proposal & SOW
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Scenario #2 | Roleplay #2 | Present the Proposal & SOW 1 Std. 30 Min.
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Confirm Completion | Scenario #2 | Roleplay #2
Engagement Manager | Bronze Capstone
In this course, you will complete Engagement Manager Bronze Capstone Activities to bring together all the foundational material in your Bronze Training.
INTRODUCTION:
Successful completion of this learning plan culminates in completing the Engagement Manager Bronze Capstone. This Capstone assessment allows you the opportunity to apply the skills you have acquired throughout your training. Having completed your training, you should be able to complete the following:
- Conduct an effective discovery so you can pitch the appropriate services to support customer outcomes.
- Communicate technical concepts in business or technical terms.
- Scope services, propose and recommend approaches to a customer, and estimate work effort to develop a Statement of Work.
- Have an understanding of our product and services, and what outcomes are achieved when each type of services are leveraged by customers.
Capstone Overview: - The EM Bronze Capstone will contain 2 scenarios.
- For each scenario, you are expected to complete two role plays. (That will mean completing 4 roleplays in total.)
- You will also prepare a proposal and statement of work as part of each scenario.
Evaluation Criteria:
Engagement Managers will be evaluated on the following:
- Tone/ Body Language / Confidence in speaking to our services
- Ability to convince customer to move forward
- Ability to ask effective questions addressing relevant topics
- Ability to overcome objections/ answer questions
- Demonstrated active listening
- Ability to effectively position DS Services
- Ability to set next steps