GS AST eSignature

Studienplan

• Support Expert Values and Expectations
• GS Creating a Gmail Account
• GS Creating a DocuSign Sandbox
• GS DocuSign Internal Understanding
• GS DocuSign Customer Life Cycle
• How to Sign a Document
• GS Managing Envelopes as a DocuSign Signer
• GS Case Creation Overview
• GS Case Taxonomy
• GS Salesforce Service Console Phone Case Creation and Management
• GS Email, DSC & Chat Case Management
• Send Your First Envelope
• Set Up Your DocuSign Profile
• Perform Envelope Actions After Sending
• Create a DocuSign eSignature Template
• Send with DocuSign eSignature Templates
• Manage your envelopes
• Get Started with eSignature Administration
• Manage eSignature Users
• GS DocuSign Simplified Sending
• GS Logical Thinking Framework
• GS Using Slack for Customer Support
• GS Where to find resources
• Global Support Employee Communications (GSEC)
• GS Policies and Procedures
• AST Case Rules of Engagement Presentation
• Policies and Procedures Scavenger Hunt
• GS Quality Management
• GS Case Management Practice Activities
• GS Case Management Assessment
• GS Web Plans & Refunds
• GS General Data Protection Regulation
• GS Expert Genesys Call Handling and Case Routing
• Using Omni- Channel and the Tier 2 Email and Portal case process
• BADmin Internal Support Tool
• GS Access Management
• GS Internal Admin Console
• Internal Admin Console Navigation Activity