Bronze Digital Customer Success Certification Instructions

Welcome to the Digital Customer Success BRONZE Certification program. 

The goal of the Bronze certification program is to give you foundational understanding of DocuSign’s products, processes and portfolio. Use this comprehensive set of tools and resources to learn the DocuSign solution at a basic level and maximize your impact in the field.

Upon completion of this program, you will be able to:

• Describe the Digital Customer Success Portfolio, DCS Organization, and key roles we operate within across the globe, along with our vision and values. 
• Describe the DocuSign Agreement Cloud and System of Agreement
• Explain core DocuSign product features and functionality and understand why this is crucial for our customers
• Examine fundamental topics applicable to your role and your peers roles on DCS
• Systems and practices specific to DCS
• Execute best practices for success in your role 

If you have questions, reach out to your manager or #ace-medaling-cs-feedback.