Dynamic Customer Success Manager | Bronze Certification| Bronze Certification Roadmap

About this Course

Welcome to the dynamic customer success manager bronze certification path. 

The goal of the Bronze certification program is to give you a foundational understanding of DocuSign’s products, processes and portfolio. Use this comprehensive set of tools and resources within this path to learn the DocuSign solution at a basic level and maximise your impact in the field.

Upon completion of this learning path, you will be enabled to:

• Understand and describe the DocuSign Agreement Platform, including the System of Agreement.
• Understand and describe how the Customer Success organisation operates and the role of a dynamic Customer Success Manager.
• Examine fundamental topics on:

• • • Customer verticals
    • Project management foundations
    • DocuSign integrations
    • Explain core DocuSign product features and functionality
    • Validate customer adoption outcomes
    • Align to best practices for success in your role

If you have questions, reach out to your manager or #ace-medaling-cs-feedback.