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GS General Data Protection Regulation (GDPR)
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GS Genesys Call and Case Handling (Expert)
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Submitting Account Change Requests (ACRs)
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GCS Knowledge-Centered Service (KCS) Training
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GS Using Slack for Customer Support
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CS Where to Find Resources
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Resources and Searching Activities
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Role Playing Activity
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CS Case Issues
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GS Case Management Practice Activities
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GS Phone Case Practice Activities
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GS eSign 1 - When to Use What Tool (Part 1)
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Presentation: When to Use What Tool (Part 1) - Putting it All Together
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GS eSign 1 - When to Use What Tool (Part 2)
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Pyramid Activity
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Taboo Activity
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When to Use What Tool Activity
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GS Case Management Assessment
Preparing to Work Customer Cases (eSign 1)
Kurs 13 von 30 in GS eSign 1 New Hire Path