Preparing to Work Customer Cases

Studienplan

• GS General Data Protection Regulation (GDPR)
• GS Genesys Call and Case Handling (Expert)
• GS Next Best Action(NBA) Training
• Submitting Account Change Requests (ACRs)
• GCS Knowledge-Centered Service (KCS) Training
• GS Using Slack for Customer Support
• CS Where to Find Resources
• Resources and Searching Activities
• Role Playing Activity
• GS Case Management Practice Activities
• GS Phone Case Practice Activities
• GS Case Management Assessment