Preparing to Work Customer Cases (eSign 1)

Studienplan

• GS General Data Protection Regulation (GDPR)
• GS Genesys Call and Case Handling (Expert)
• Submitting Account Change Requests (ACRs)
• GCS Knowledge-Centered Service (KCS) Training
• GS Using Slack for Customer Support
• CS Where to Find Resources
• Resources and Searching Activities
• Role Playing Activity
• CS Case Issues
• GS Case Management Practice Activities
• GS Phone Case Practice Activities
• GS eSign 1 - When to Use What Tool (Part 1)
• Presentation: When to Use What Tool (Part 1) - Putting it All Together
• GS eSign 1 - When to Use What Tool (Part 2)
• Pyramid Activity
• Taboo Activity
• When to Use What Tool Activity
• GS Case Management Assessment