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GS Case Creation Overview
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GS Salesforce Service Console Phone Case Creation and Management
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GS Email, DSC & Chat Case Management
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GS Jira training
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GS Case Taxonomy
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GCS Knowledge-Centered Service (KCS) Training
GS DocuSign for Salesforce: Support Fundamentals
In this course you will learn about the tools used to track customer interactions, case management, and knowledge article creation, which are your primary responsibilities as a Support expert.
In this course you will learn about the tools used to track customer interactions, case management, and knowledge article creation, which are your primary responsibilities as a Support expert.