(LEGACY) Agreement Cloud Expert | Technical Customer Success Manager: Bronze eSignature

The goal of Bronze status is to give you foundational understanding of our Go-To-Market strategy, Product Solutions and the DocuSign Process to interact with our prospects and customers.

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Agreement Cloud Expert | Technical Customer Success Manager | Bronze eSignature

WELCOME to the Technical Customer Success Manager BRONZE eSIGNATURE Certification Program!

The goal of Bronze medal status is to give you a foundational understanding of our Go-To-Market strategy, Product Solutions and the DocuSign Process to interact with our prospects and customers.

YOUR goal is to finish this path by completing all e-learning and certification exercises.

          • Complete TCSM Bronze Certification Instructions first.
          • Complete TCSM Product (eSignature) second.
            • GS eSignature Basics Days 1-15
            • GS T2 Days 1-6
          • Complete TCSM Resources third.
          • Complete TCSM Team Processes fourth.
          • Complete TCSM Bronze Certification last.

Work with your manager as you progress. They can contextualize the content and ensure you understand how to apply your learnings. Click the Start Here button to begin!

If you have questions, reach out to your manager or message the Slack Channel #ace-medaling-cs-feedback

Bronze eSignature Technical Customer Success Manager Certification Instructions
In this course, you will learn how to engage in and complete your Bronze Certification (TCSM Only).
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GS eSignature Basics (Day 1)
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GS eSignature Basics (Day 2)
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GS eSignature Basics (Day 3)
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GS eSignature Basics (Day 4)
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GS eSignature Basics (Day 5)
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GS eSignature Basics (Day 6)
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GS eSignature Basics (Day 7)
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GS eSignature Basics (Day 8)
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GS eSignature Basics (Day 9)
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GS eSignature Basics (Day 10)
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GS eSignature Basics (Day 11)
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GS eSignature Basics (Day 12)
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GS eSignature Basics (Day 13)
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GS eSignature Basics (Day 14)
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GS eSignature Basics (Day 15)
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GS T2 Day 1 for TCSMs
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8 Std. 10 Min.
GS eSign 1 Day 2
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6 Std. 25 Min.
GS eSign 1 Day 3
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GS eSign 1 Day 4
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GS T2 Day 5 for TCSMs
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4 Std. 30 Min.
GS T2 Day 6 for TCSMs
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3 Std. 50 Min.
Technical Customer Success Manager Resources
In this course, you will learn where to access the most critical resources for Technical Customer Success Managers.
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1 Std. 36 Min.
Technical Customer Success Manager | eSignature Team Processes
In this course, you will learn about the Technical Customer Success Manager team processes necessary to support eSignature customers.
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22 Std. 40 Min.
Technical Customer Success Manager Bronze Certification
In this course, you will document the requirements for earning your Bronze Certification.
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14 Std. 26 Min.
eSignature API
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eSignature - DocuSign for Salesforce
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CLM Essentials Admin and End User
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115 Min.