GS DocuSign for Salesforce: Support Fundamentals

Kurs 2 von 12 in GS DocuSign for Salesforce (New Hire Path)

In this course you will learn about the tools used to track customer interactions, case management, and knowledge article creation, which are your primary responsibilities as a Support expert.

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Über diesen Kurs

In this course you will learn about the tools used to track customer interactions, case management, and knowledge article creation, which are your primary responsibilities as a Support expert.

Studienplan

  • GS Case Creation Overview
  • GS Salesforce Service Console Phone Case Creation and Management
  • GS Email, DSC & Chat Case Management
  • GS Jira training
  • GS Case Taxonomy
  • GCS Knowledge-Centered Service (KCS) Training

Über diesen Kurs

In this course you will learn about the tools used to track customer interactions, case management, and knowledge article creation, which are your primary responsibilities as a Support expert.

Studienplan

  • GS Case Creation Overview
  • GS Salesforce Service Console Phone Case Creation and Management
  • GS Email, DSC & Chat Case Management
  • GS Jira training
  • GS Case Taxonomy
  • GCS Knowledge-Centered Service (KCS) Training